Frequently Asked Questions

Some of the frequently asked questions are already included below with answers but if you still have any other questions than that then feel free to ask us.

General Questions

1.How much is the delivery charge on my order?

We use a courier service calculated by the total weight of your order (this include packaging). Don’t forget we offer FREE standard delivery on orders over £20.00 and FREE Next Day delivery over £50.00 Please see the table below:

Order weight                 Delivery fee
Up to 15 kg £6.49-         Fee goes down to £3.99 depends of total weight
Over £20.00 orders      FREE Standard
Over £50.00 orders      FREE Next Day

How long does it take to receive my order?

At Honergy we are dispatching every order the same day if ordered before 11:00am Monday to Friday. If ordered after 12:00 pm on Friday or over the weekend, it will be dispatched on the following Monday. During the bank holiday orders are  ispatched on the next working day. During the Christmas and Easter holiday orders are dispatched 2 days later. Standard delivery takes about 48 hrs.

We offer Express Next Day Delivery, please note if it is ordered before 11:00 pm we dispatch the same day, after 11:00 am it might be dispatched the next working day.

Please Note, Next Day Delivery is aimed to be delivered the next working day however it is not guaranteed by courier!

What happens if I am not at home when my order is delivered?

The courier will make 3 attempts to deliver your order, or they can leave it in a safe place if you instruct to do so.

What if I don't like the honey I ordered?

If you are not 100% satisfied with your purchase from Honergy, just talk to us! We are here to help you! We all have different tastes!

How does it work?
You will have 7 Days after receiving your product to return it.

If you not happy with the taste or any aspects of the honey you received, you can send it back to us (the bees will love it), however, we only accept this type of returns if the jars are more than 3/4 full.
If you want to return your honey, you will have to cover the return costs. We will kindly appreciate if you chose the right honey from our range of honeys before placing an order with us to avoid disappointments!

What does Raw Honey mean?

Raw Honey means that this honey hasn’t been pasteurised (heated to high temperature), processed or micro-filtered (filtered under high pressure through a micro-filter to remove small particles like pollen).
At Honergy we take pride in what we are doing, and the honey has been only filtered with a coarse filter to remove large particles like beeswax.

Can Raw Honey crystallise?

Yes! Raw Honey can crystallise with time, this is a natural process of the honey and it does not affect the quality. If you prefer runny honey just place the jars in warm water (max 40C) or put it on the radiator and it will return to its runny form. Never boil or microwave any type of honey! If you have any further questions, please fill the form and we will get back to you soon!

About Our Services

Our Products

Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Donec velit neque, auctor sit amet aliquam vel, ullamcorper sit amet ligula. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Sed porttitor lectus nibh.

Our Aim

Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Donec velit neque, auctor sit amet aliquam vel, ullamcorper sit amet ligula. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Sed porttitor lectus nibh.

Have a Different Question?

Email us anytime

Or call — +44 7405 0455 12

0102030506